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SUPPORT

 

EXCHANGE / STORE
CREDIT
POLICY AND SALES TERMS

******* PLEASE READ
CAREFULLY *******

Terms Of Sale / Exchange Policy,

We have a 30 day exchange policy on new and unused parts. All exchanges
beyond 30 days are subject to a restocking fee.  We do not offer refunds. We only offer exchanges of equal value or store
credit. no exceptions.  Please return any part(s) for exchange or credit in their original box or
boxes with the corresponding invoice number.  All exchanges must be sent prepaid–no collect shipments will be accepted.
Insure the exchange part for its full value to protect yourself against
loss.   We strongly suggest using USPS Priority Mail with
confirmation.

Thanks for shopping with Planet Superbike / Ajr Airbrush LLC. We appreciate your business!
Because we are a small business and we have thousands of different styles,
standard and custom color combo’s and other options for all of the products
we handle, our orders are produced on a “made to order” process. They
normally have a process and manufacture time of up to 6 days before
shipping. (Special orders may require more time) Once your order is shipped
normal delivery is 3-4 days provided via usps priority mail

FILE GUIDELINES FOR SUBMITTING ARTWORK:

NEVER SEND YOUR ORIGINAL FILE, ALWAYS MAKE A BACKUP FILE FOR YOUR REFERENCE
ALWAYS INCLUDE THE FOLLOWING INFORMATION WITH YOUR FILE(S), YOUR COMPANY NAME, ADDRESS AND PHONE NUMBER ALONG
WITH A PERSON TO CONTACT AND ONLY SEND THE FILE TO BE QUOTED OR OUTPUT.
SUPPORTED SOFTWARE APPLICATIONS:

PREFERRED APPLICATION: ADOBE ILLUSTRATOR VERSION 8.0 OR LATER WITH ALL TEXT SAVED AS CURVES

OTHER ACCEPTABLE APPLICATIONS INCLUDE: COREL DRAW VERSION 9.0 OR EARLIER WITH ALL TEXT SAVED AS CURVES , AND GERBER GRAPHICS ADVANTAGE ANY VERSION AND GERBER OMEGA VERSION 2.6 OR LATER.
SUPPORTED IMAGE FORMATS: JPEG OR TIFF, BMP NOT RECOMMENDED

SUPPORTED IMAGE FORMATS MAY BE FROM COREL PHOTOPAINT (.CPT) OR ADOBE PHOTOSHOP (.PSD)
SUPPORTED IMAGE FORMATS SHOULD BE IN CMYK COLOR MODE WHEN SENT

EMAILING FILES

FILES LESS THAN 8MB MAY BE EMAILED TO info@planetsuperbike.com
FILES LARGER THAN 8MB SHOULD BE MAILED IN THE FOLLOWING STORAGE FORMATS: CDR / DVD / USB THUMB DRIVE (ALL MEDIA WILL BE RETURNED WITH ORDER)

All decals are shipped using United States postal service
priority mail with delivery confirmation.  The shipping  /
handling is a $6.00 flat fee.  This includes products, 2-3 day
delivery anywhere in the united states (from date or departure ) and delivery confirmation . tracking and 2 free

PLANET SUPERBIKE DECALS.  We no longer ship First class mail due to no
delivery confirmation or tracking services.

Shipping And
Tracking info for United States Priority Mail may use this link to
receive delivery confirmation on all products shipped using United
States Priority Mail, We ship all orders using this method unless stated
otherwise, all website orders are shipped using this method also unless
stated otherwise. Follow this link :


SHIPPING
/ TRACKING CONFIRMATION